Raquel’s function at PRIA Healthcare:

As Manager of Patient Access, I lead and mentor a high-performing team to ensure the efficient and effective delivery of patient access services. With my role, I manage the daily operations of the department, make sure best practices are performed regularly, and work with other teams to improve processes and deliver better service.

Raquel’s life before joining the People of PRIA Healthcare:

I have extensive experience in business management, with a strong background in leadership roles such as Store Manager and HR Manager, where I successfully oversaw operations and drove team performance.

Raquel’s life outside of PRIA Healthcare:

Raquel loves spending time with her dogs and family. Outside of work, you can usually find Raquel hanging out with her niece, taking a weekend day trip with her husband, or relaxing at home either doing macrame projects or snuggling up to a new movie release.

Raquel’s full bio:

Born and raised in Watertown, CT, Raquel DosSantos embarked on her professional journey at the age of 16, quickly advancing to a supervisory role upon graduating high school. At 19, while balancing full-time work and full-time college studies, she also became a devoted dog mom. This demanding schedule at a young age instilled in her a deep sense of responsibility.

At 21, Raquel made a significant life change by moving to Florida to pursue a career in Human Resources. During her tenure in HR, she was unexpectedly offered the position of Store Director at Sephora, an opportunity she eagerly embraced. This role allowed her to develop skills in managing diverse personalities, prioritizing tasks under pressure, and motivating teams to achieve their goals. She found great satisfaction in hiring, training, leading teams, and providing feedback to foster growth and development. However, the disruptions caused by the Covid-19 pandemic led her to seek new opportunities.

In 2022, Raquel and her husband decided to return to Connecticut to be closer to family. It was during this time that she discovered PRIA Healthcare. Despite having little experience in the medical device industry, Raquel found a new passion in advocating for patients. Starting as a Program Lead and progressing to an Account Manager, she gained a profound appreciation for the critical roles each individual plays at PRIA. She is proud to be part of such a dedicated team and looks forward to contributing to PRIA’s future growth and success.